04 · OPERATIONS
BPO & Technical Support
We watch your systems around the clock, answer your customers' support requests and keep testing what is already in the field. We support technology and clean-energy companies across Europe.
24/7/365Staffed support
MonthlyService report
1 dayTo reply to any request
01Capabilities
Support staff who know your systems
Our support team is trained on the systems they cover, and hard problems go straight to the engineers who built them.
04.124/7 monitoringWe watch over your devices, gateways and cloud services day and night, and we know who to call when something needs attention.
04.2Technical supportA help desk for your installers and operators, backed by engineers for the difficult cases.
04.3Fleet monitoringHealth dashboards and alerts based on live data, so problems are caught early.
04.4Testing and quality checksAutomated tests and release checks on real equipment before every release.
04.5Coordinating field visitsWe diagnose remotely first, so nobody is sent out without a reason, and we handle spare parts and installer guidance.
04.6Reports and improvementMonthly service reports and incident reviews, with repeat problems passed to engineering to fix.
02What you receive
What you get at each stage
GATE ATransition
Learning your systemsGuides and an escalation planTools and access set upA readiness check before go-live
GATE BRun
Staffed shifts, day and nightRequests handled to agreed response timesA weekly check-inHandling of major incidents
GATE CImprove
A monthly service reportFinding the root cause of repeat issuesUpdates to the knowledge baseA service review every quarter
03Tech stack
Tools we work with
SERVICE DESK
Jira Service ManagementZendeskFreshdeskStatuspage
MONITORING
GrafanaPagerDutyOpenSearchPrometheus
TESTING
Robot FrameworkpytestWiresharkHardware test rigs
06FAQ
BPO & Technical Support: common questions
We support clients in English. If you need another European language, tell us and we will say what is possible.
Discovery call