Technical Support Engineer
Monitor live systems, help clients day to day and work with engineers to solve problems quickly.
About the role
You will be the first point of contact when a client or installer has a problem. You will watch live systems, diagnose issues and pass the hard ones to our engineers with everything they need to fix them quickly.
What you will do
- Monitor live systems and respond to alerts
- Answer client and installer requests by email, phone and ticket
- Diagnose problems and record what you find
- Escalate complex issues to engineering with clear notes
- Contribute to guides and the knowledge base
- Join the shift rota, including some evenings and weekends
What we are looking for
- A degree or equivalent experience in engineering, IT or a related field
- Good problem-solving and communication skills
- Willingness to learn about energy and connected devices
- Clear written and spoken English
- Comfortable working shifts